AICX for Customer Support
Despite improvements thanks to technological advancements, customer support can still be a complex operation. Common challenges include:
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Language coverage: With a global customer base, language coverage can be a challenge, especially for low-volume languages.
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Handling peak volumes: Seasonality in customer support can mean high variance in volumes, and up-and-down scaling of agents is a complex operation.
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Quality control: Quality tools have come a long way, but keeping quality consistent remains a challenge.
AICX offers modular AI agents and tools designed to tackle problems like these. We believe in blending skilled human CX specialists with AI Agents to simplify and optimize support operations.
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