Blog
Perspectives on AI in customer experience, European tech sovereignty, and the future of support operations.
The co-pilot to agent evolution is table stakes. The real challenge for mid-market support teams is plugging agentic AI into the CRM and helpdesk stack they already have.
Tim de Rooij
Venture Lead
Post-call QA reviews are too late. Our new QA Assist feature surfaces improvement opportunities while the conversation is still happening.
Translate first, assist second, automate third. Why the most successful AI deployments in CX follow a gradual trust-building approach.
In a market with 24 official languages, the ability to serve customers in their native tongue isn't just nice to have — it's essential for growth.