Global support without the complexity
The traditional model of hiring native speakers for every supported language is expensive, hard to scale, and creates operational silos. There's a better way.
AICX enables your English-speaking agents to serve customers in 200+ languages with real-time translation that preserves your brand voice — dramatically reducing costs while expanding your reach.
200+
Languages Supported
40%
Avg. Cost Reduction
24/7
Global Coverage
<100ms
Translation Latency
The Challenge
Native speakers are expensive and scarce
Finding qualified support agents who speak Dutch, Swedish, or Finnish is challenging. When you do find them, they command premium salaries. And for lower-volume languages? The math simply doesn't work.
This forces difficult trade-offs: either pay more for native speakers, accept lower quality with machine translation, or simply not support certain languages at all.
The AICX Solution
Translation that actually works
AICX integrates best-in-class translation providers (DeepL, Google, OpenAI, Anthropic) with custom glossaries and tone settings to deliver translations that are indistinguishable from native speakers.
Hire for skill, not language
Focus on finding the best support agents regardless of their native language.
Centralise operations
Consolidate distributed language-specific teams into efficient, unified operations.
Scale without complexity
Enter new markets without the overhead of building dedicated language teams.
Maintain quality at scale
Real-time QA ensures every translated response meets your brand standards.
Two ways to unlock value
Whether you want to reduce costs on existing languages or expand to new markets, AICX delivers measurable ROI.
From Native Speakers to English Agents
Stop competing for scarce native language specialists in expensive labour markets. Your English-speaking agents can now serve customers in any language with real-time translation that preserves context, tone, and brand voice.
Significant Cost Reduction
Native speaker agents for languages like Dutch, German, or Swedish come at a premium. AICX enables you to centralise operations with English-speaking agents while delivering the same quality experience to local customers.
Expand to Low-Volume Languages
Previously, supporting Finnish, Polish, or Czech customers wasn't economically viable without dedicated native speakers. With AICX, adding a new language is a configuration change — not a hiring decision.
True Global Coverage
Serve 200+ languages from a single team. Whether it's a high-volume market like Germany or an emerging market with growing demand, your support quality remains consistent across every interaction.
From cost centre to competitive advantage
Traditional Model
Native speaker teams
- -Separate teams for each language
- -Premium salaries for scarce talent
- -Limited to economically viable languages
- -Complex scheduling across time zones
With AICX
Unified global team
- +Single team serving all languages
- +Hire for skill, not language
- +Support any language, any volume
- +Simplified operations, consistent quality
Ready to transform your multilingual support?
See how AICX can help you reduce costs while expanding language coverage. Book a demo to discuss your specific use case.