Player experience is everything
Maybe even more so than for other industries, the player community is one of the most important assets of a gaming company. Changing the player experience by introducing AI requires thoughtfulness and care.
We are supporting some of the world's most iconic and largest gaming brands in adopting AI into their workflows, helping bring down costs while improving quality and CSAT.
200+
Languages Supported
+4%
Avg. CSAT Improvement
100%
QA Coverage
-35%
Cost Reduction
Built for Player Experience
Leveraging deep experience in player support, the AICX platform offers a set of unique features catering to the PX use case, including glossary management and formality settings, to ensure the right game terminology and tone of voice in every interaction.
Glossary Management
Manage your game glossaries with an intuitive user interface and ensure the correct use of terms across all your supported languages. From character names to in-game items, maintain consistency that your players expect.
Formality Settings
Set the tone of voice of AICX agents to match that of your gamers. Configure per language to account for language-specific preferences — casual for some markets, formal for others.
Knowledge Base Connect
Connect your knowledge bases to enable ticket automations including auto-filling ticket fields, AI-driven KB-article retrieval, and autonomous ticket handling for common player queries.
Real-time Quality Assist
Move from retroactive quality checks on small samples to real-time and proactive assistance on every ticket. Augment your QA team and take quality control to the next level.
Ready to level up your player support?
Join the world's leading gaming companies using AICX to deliver exceptional player experiences at scale.