AI-native quality assurance for modern retail
In e-commerce, every customer interaction shapes your brand perception. A single poor response can mean a lost customer and a negative review that impacts thousands of purchase decisions.
AICX brings AI-native quality assurance to your support operation — evaluating every ticket in real time, flagging issues before they escalate, and giving your QA team the insights to coach effectively at scale.
42x
Increase in QA Coverage
+6%
Avg. CSAT Improvement
100%
Tickets Evaluated
-70%
Time to Issue Detection
The QA coverage gap
Traditional quality assurance reviews just 2-5% of customer interactions. That means 95% of your tickets go unchecked — and quality issues only surface when they become customer complaints.
From Spot-Checks to Full Coverage
Traditional QA reviews just 2-5% of tickets. AICX evaluates every single interaction, ensuring no quality issue goes unnoticed — even during Black Friday peaks.
Faster Agent Onboarding
New agents receive real-time feedback from day one. Reduce ramp-up time and ensure consistent quality across seasonal hires and permanent staff alike.
Scalable Without Headcount
Handle 10x ticket volume during peak seasons without expanding your QA team. AICX scales automatically to match your support demand.
Capabilities
Quality assurance, reimagined
Real-Time Ticket Evaluation
Every customer interaction is evaluated as it happens. No more waiting for weekly QA reviews — issues are identified and flagged the moment they occur, enabling immediate coaching and correction.
Proactive Issue Detection
AICX flags potential problems before they escalate into complaints or negative reviews. Detect tone issues, policy violations, and missed upsell opportunities in real time.
QA Analytics Dashboard
Transform your QA data into actionable insights. Track agent performance trends, identify training needs, and measure the impact of coaching initiatives across your entire support organisation.
Customisable Scorecards
Build QA scorecards that reflect your brand standards. Define criteria for tone, accuracy, resolution quality, and brand voice — AICX evaluates every ticket against your specific requirements.
Compliance Monitoring
Ensure every agent response meets regulatory and policy requirements. Automatic flagging of compliance risks helps you maintain standards across high-volume seasonal peaks.
Peak Season Ready
Black Friday quality, year-round
Seasonal spikes shouldn't mean quality dips. AICX scales automatically to match your ticket volume, ensuring consistent quality standards whether you're handling 1,000 or 100,000 tickets per day.
- Automatic scaling during peak periods
- Consistent evaluation criteria across all agents
- Real-time alerts for emerging quality trends
- Seasonal agent onboarding acceleration
Ticket Volume vs. QA Coverage
Coverage maintained at any volume
Ready to transform your QA operation?
Join leading e-commerce brands using AICX to deliver consistent, high-quality customer experiences at scale.